Bringing ideas to life, from concept to completion.
A unique combination of design expertise and analytical thinking allows me to tackle a broad range of UX challenges. With this skillset, I'm able to align teams, conduct research, synthesize data, and design intuitive experiences from start to finish.
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Featured work
Web Controller
Sonos was created with a native app but it was clear there was more opportunity in web experiences. Utilizing the Sonos API, a team of 3 (Myself and 2 Front-end developers) leveraged a new brand book and built a Sonos web controller during HackWeek. This work not only provided proof that a web-controller was feasible but it create a foundation for projects to come.
Web Controller
Sonos was created with a native app but it was clear there was more opportunity in web experiences. Utilizing the Sonos API, a team of 3 (Myself and 2 Front-end developers) leveraged a new brand book and built a Sonos web controller during HackWeek. This work not only provided proof that a web-controller was feasible but it create a foundation for projects to come.
Web Controller
Sonos was created with a native app but it was clear there was more opportunity in web experiences. Utilizing the Sonos API, a team of 3 (Myself and 2 Front-end developers) leveraged a new brand book and built a Sonos web controller during HackWeek. This work not only provided proof that a web-controller was feasible but it create a foundation for projects to come.
Where is my order?
Due to their rapid growth and freight challenges, Outer was inundated with order inquiries. Using personas and journey mapping, pain-points quickly began to emerge. We consolidated our delivery companies, and redesigned our communication with automated email triggers based on shipping status. The result was a significant drop in WISMO inquiries.
Where is my order?
Due to their rapid growth and freight challenges, Outer was inundated with order inquiries. Using personas and journey mapping, pain-points quickly began to emerge. We consolidated our delivery companies, and redesigned our communication with automated email triggers based on shipping status. The result was a significant drop in WISMO inquiries.
Where is my order?
Due to their rapid growth and freight challenges, Outer was inundated with order inquiries. Using personas and journey mapping, pain-points quickly began to emerge. We consolidated our delivery companies, and redesigned our communication with automated email triggers based on shipping status. The result was a significant drop in WISMO inquiries.
Account Experience
Early at Sonos it became evident there was an ‘account’ issue. Working through a bevy of technical debt, we organized cross-functionally to define users, their unique journey’s, and areas of CX impact. Our first steps were to create a foundational account with a responsive UI that would be part of an iterative roadmap extending to e-commerce, developer, and business experiences.
Account Experience
Early at Sonos it became evident there was an ‘account’ issue. Working through a bevy of technical debt, we organized cross-functionally to define users, their unique journey’s, and areas of CX impact. Our first steps were to create a foundational account with a responsive UI that would be part of an iterative roadmap extending to e-commerce, developer, and business experiences.
Account Experience
Early at Sonos it became evident there was an ‘account’ issue. Working through a bevy of technical debt, we organized cross-functionally to define users, their unique journey’s, and areas of CX impact. Our first steps were to create a foundational account with a responsive UI that would be part of an iterative roadmap extending to e-commerce, developer, and business experiences.
Shopping Configurator
We created a multi-variate shopping experience which allowed users to mix-and-match frames, fabrics, and configurations. We also added core brand messaging, value-props, and educational content on frame and fabric types. The resulting experience significantly improved a customers ability to compare which increased engagement, product education, and time on site.
Shopping Configurator
We created a multi-variate shopping experience which allowed users to mix-and-match frames, fabrics, and configurations. We also added core brand messaging, value-props, and educational content on frame and fabric types. The resulting experience significantly improved a customers ability to compare which increased engagement, product education, and time on site.
Shopping Configurator
We created a multi-variate shopping experience which allowed users to mix-and-match frames, fabrics, and configurations. We also added core brand messaging, value-props, and educational content on frame and fabric types. The resulting experience significantly improved a customers ability to compare which increased engagement, product education, and time on site.
eComm Optimization
The Sonos eComm journey was a custom designed experience that was consistently updated, improved and optimized. The evolution included multi-step checkout, single-page checkout, address validation, gifting, multiple payment providers, and more. This approach ensured a seamless checkout process that evolved, reduced friction, and led to an increase in conversions.
eComm Optimization
The Sonos eComm journey was a custom designed experience that was consistently updated, improved and optimized. The evolution included multi-step checkout, single-page checkout, address validation, gifting, multiple payment providers, and more. This approach ensured a seamless checkout process that evolved, reduced friction, and led to an increase in conversions.
eComm Optimization
The Sonos eComm journey was a custom designed experience that was consistently updated, improved and optimized. The evolution included multi-step checkout, single-page checkout, address validation, gifting, multiple payment providers, and more. This approach ensured a seamless checkout process that evolved, reduced friction, and led to an increase in conversions.
eComm Optimization
The Sonos eComm journey was a custom designed experience that was consistently updated, improved and optimized. The evolution included multi-step checkout, single-page checkout, address validation, gifting, multiple payment providers, and more. This approach ensured a seamless checkout process that evolved, reduced friction, and led to an increase in conversions.
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My Process
Research, rapid prototyping, and iteration form the basis of my approach, allowing me to quickly identify pain points and accelerate the design process.
01
Research
Research is the foundation of every successful UX project. It’s where I uncover the real problems, dive deep into user pain points, analyze the competitive landscape, and align teams around an initial direction.
Prototype
Rapid prototyping is where ideas start coming to life. By swiftly developing early-stage concepts, I gather essential feedback from users and collaborators, ensuring we align on a unified direction and build momentum toward refining a user-centered solution.
02
Iterate
Iteration is where designs quickly evolve through a constant cycle of feedback. By continuously refining prototypes based on insights from users and collaborators, the experience becomes more intuitive and polished with each cycle.
03
Code
Developers are provided pixel perfect designs, as well as detailed requirements and specs, to code the experience. Through a series of design reviews I provide detailed feedback which allows for continuous refinement in driving toward user acceptance testing.
04
Ship
Shipment is the phase where we release new experiences and features, laying the groundwork for further enhancements. It’s a chance to deliver value to users and gather feedback for continuous improvement.
05
My Process
Research, rapid prototyping, and iteration form the basis of my approach, allowing me to quickly identify pain points and accelerate the design process.
01
Research
Research is the foundation of every successful UX project. It’s where I uncover the real problems, dive deep into user pain points, analyze the competitive landscape, and align teams around an initial direction.
Ship
Shipment is the phase where we release new experiences and features, laying the groundwork for further enhancements. It’s a chance to deliver value to users and gather feedback for continuous improvement.
05
Code
Developers are provided pixel perfect designs, as well as detailed requirements and specs, to code the experience. Through a series of design reviews I provide detailed feedback which allows for continuous refinement in driving toward user acceptance testing.
04
Prototype
Rapid prototyping is where ideas start coming to life. By swiftly developing early-stage concepts, I gather essential feedback from users and collaborators, ensuring we align on a unified direction and build momentum toward refining a user-centered solution.
02
Iterate
Iteration is where designs quickly evolve through a constant cycle of feedback. By continuously refining prototypes based on insights from users and collaborators, the experience becomes more intuitive and polished with each cycle.
03
My Process
Research, rapid prototyping, and iteration form the basis of my approach, allowing me to quickly identify pain points and accelerate the design process.
01
Research
Research is the foundation of every successful UX project. It’s where I uncover the real problems, dive deep into user pain points, analyze the competitive landscape, and align teams around an initial direction.
Prototype
Rapid prototyping is where ideas start coming to life. By swiftly developing early-stage concepts, I gather essential feedback from users and collaborators, ensuring we align on a unified direction and build momentum toward refining a user-centered solution.
02
Iterate
Iteration is where designs quickly evolve through a constant cycle of feedback. By continuously refining prototypes based on insights from users and collaborators, the experience becomes more intuitive and polished with each cycle.
03
Code
Developers are provided pixel perfect designs, as well as detailed requirements and specs, to code the experience. Through a series of design reviews I provide detailed feedback which allows for continuous refinement in driving toward user acceptance testing.
04
Ship
Shipment is the phase where we release new experiences and features, laying the groundwork for further enhancements. It’s a chance to deliver value to users and gather feedback for continuous improvement.
05
My Experience
Lead UX/UI Designer
Lead UX/UI Designer
Lead UX/UI Designer
Outer
Outer
Outer
Sep 2020 - Nov 2024
Sep 2020 - Nov 2024
Sr. UX Designer
Sr. UX Designer
Sr. UX Designer
Sonos
Sonos
Mar 2011 - Jun 2020
Mar 2011 - Jun 2020
Principal / Creative Consultant
Principal / Creative Consultant
Principal / Creative Consultant
The Art of Marketing
The Art of Marketing
Jul 2009 - Jun 2011
Jul 2009 - Jun 2011
Web Development Manager
Web Development Manager
Web Development Manager
Forester
Forester
Sep 2007 - Jul 2009
Sep 2007 - Jul 2009
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My Skills
My Skills
UX Design
UX Design
UX Design
UI Design
UI Design
UI Design
Product Design
Product Design
Product Design
Design Systems
Design Systems
Design Systems
Design Sprint
Design Sprint
Design Sprint
Interaction Design
Interaction Design
Interaction Design
User Testing
User Testing
User Testing
Usability Testing
Usability Testing
Usability Testing
UX Research
UX Research
UX Research
Rapid Prototyping
Rapid Prototyping
Rapid Prototyping
Customer Journey
Customer Journey
Customer Journey
eComm Optimization
eComm Optimization
eComm Optimization
Service Design
Service Design
Service Design
Process Flows
Process Flows
Process Flows
Wireframes
Wireframes
Wireframes
Accessibility
Accessibility
Accessibility
Roadmap Strategy
Roadmap Strategy
Roadmap Strategy
Agile
Agile
Agile
Scrum Master
Scrum Master
Scrum Master